Terms of Service
These Terms of Service ("Terms") govern your access to and use of the Neura Health mobile application, website(s) at neura.health, and related services (collectively, the "Service"), provided by Neura Labs Oy ("Neura," "we," "us," or "our"). By creating an account, clicking to accept, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Please read Sections 1, 3, 4, 10, 11, 12 and 19 carefully. They describe what the Service is and is not, the health and safety limits of the Service, how risk is allocated for AI-generated content, the limits of our liability, and — for residents of the United States — an agreement to resolve disputes by binding individual arbitration.
1. What Neura Health Is (and Is Not)
1.1 Informational and educational only. Neura Health is a consumer software service that provides AI-generated health-related information, self-tracking tools, and general wellness content for learning and self-management. It does not provide medical care, diagnosis, treatment, prescriptions, or professional advice, and it is not a substitute for professional medical advice, clinical judgment, therapy, or emergency services.
1.2 Not a medical device. The Service is not intended to function as, and must not be used as, a medical device within the meaning of Regulation (EU) 2017/745 (Medical Device Regulation) or any equivalent law. It is not cleared, approved, certified, or CE-marked for any medical purpose, including the diagnosis, prevention, monitoring, prediction, prognosis, treatment, or alleviation of any disease, injury, or disability. Do not use the Service for any such purpose.
1.3 No professional relationship. Using the Service does not create a physician–patient, therapist–patient, dietitian–client, or any other healthcare-professional relationship between you and Neura or between you and the AI assistant. The AI assistant is a software feature, not a licensed professional, and its outputs do not come from a licensed clinician.
1.4 General information, not individual advice. Content and outputs are general in nature and are not tailored medical, nutritional, psychological, or fitness advice for your specific circumstances, even where they refer to information you have provided. Your physiology and responses may differ significantly from population averages, and information that is generally accurate may be misleading or unsafe for you.
1.5 Emergencies. In an emergency, or if you suspect a serious medical issue, call your local emergency number (in Finland and the EU, 112; in the United States, 911) immediately. Never delay seeking, or disregard, professional medical advice because of anything you have read or received through the Service.
2. Beta / Pre-Release Services
Some or all of the Service may be offered as a beta, preview, early-access, or evaluation release ("Beta Services"). You acknowledge that Beta Services: (a) are provided for testing and feedback and may be changed, suspended, or withdrawn at any time without notice; (b) may be less reliable, accurate, or available than a general-release product; (c) may contain errors, defects, or incomplete features; and (d) may not have undergone the same level of testing, safety tuning, or review as a final product. To the maximum extent permitted by law, Beta Services are provided "as is" and you use them at your own risk. Your statutory rights as a consumer are not affected (see Section 11.3).
3. Eligibility and Accounts
3.1 Age. The Service is intended for adults aged 18 and over. You may not create an account or use the Service if you are under 18. We do not knowingly collect personal data from, or provide the Service to, anyone under 18. If we learn that a user is under 18, we may suspend or delete the account.
3.2 Geographic availability. The Service is currently not offered to, or directed at, residents of the United Kingdom. We may change the countries in which the Service is available at any time.
3.3 Accurate information. You must provide accurate account information and keep it current. You are responsible for keeping your login credentials confidential and for all activity under your account.
3.4 One person, one account. Do not share your account or use another person's account
4. Health and Safety Warnings
4.1 Talk to your clinician first. Always consult a qualified healthcare professional before starting, stopping, or changing any medication, therapy, supplement, diet, exercise routine, sleep regimen, or mental-health practice, and if you have any question about a medical condition.
4.2 Act at your own risk. If you make any change to your diet, exercise, sleep, supplementation, or other health behaviour based on the Service, you do so entirely at your own risk. Be sensitive to your body's responses: if you experience unexpected, recurring, or lasting pain, discomfort, fatigue, or other symptoms, stop and consult a healthcare professional before continuing. We are not responsible for any health problem, injury, or loss that may result from information you obtain through, or decisions you make based on, the Service.
4.3 Device data and wearables. If you connect wearables or third-party health apps, their measurements can be delayed, inaccurate, incomplete, or wrong. Do not rely on them, or on the Service's use of them, for clinical decisions.
4.4 High-risk situations. Do not use the Service to manage medical emergencies, acute symptoms, pregnancy-related complications, eating disorders, self-harm or suicidal ideation, medication dosing, or other high-risk or serious conditions. If you are in crisis, contact your local emergency number or a professional crisis service immediately.
5. AI-Generated Content
5.1 You are interacting with AI. Certain features generate information, insights, summaries, plans, and responses using artificial intelligence and machine-learning systems ("AI Output"). Where you interact with the AI assistant, you are interacting with an automated system, not a human, in line with applicable AI transparency rules (including Article 50 of Regulation (EU) 2024/1689, the EU AI Act).
5.2 Inherent limitations. AI Output can be inaccurate, incomplete, outdated, biased, or inappropriate. The Service may misunderstand your input, "hallucinate" facts, omit important context, or produce results that are wrong for you. AI Output is not reviewed by a clinician before you receive it.
5.3 Allocation of risk. You are solely responsible for how you interpret and use AI Output. You agree that you will not rely on AI Output for medical, diagnostic, or treatment decisions, and that you will verify important information with reliable sources and qualified professionals before acting on it. To the maximum extent permitted by law, and subject to Section 11.3, you assume all risk arising from your reliance on AI Output, and we disclaim liability arising from such reliance.
5.4 Models and features may change. We may change or replace models, prompts, safety filters, and features at any time, including to improve performance, safety, accuracy, or legal compliance.
6. Privacy and Health Data
6.1 Privacy Notice. Our processing of personal data is described in our Privacy Notice, which we encourage you to read. The Privacy Notice is provided for transparency about how we process personal data; it is not a contractual document and does not form part of these Terms. It explains what we collect, why, our legal bases under the GDPR, retention, international transfers, subprocessors, security, and your rights.
6.2 Special-category data. Health-related information is sensitive personal data. Only share what you are comfortable sharing; you are never required to enter diagnoses or clinical details. You can access, export, or delete your data, and withdraw consent, as described in the Privacy Notice.
6.3 HIPAA (U.S. users). Neura is not a "covered entity" or "business associate" under the U.S. Health Insurance Portability and Accountability Act (HIPAA), and information you provide through the Service is not "protected health information" subject to HIPAA. Your data is governed by our Privacy Notice (and, for U.S. residents, our Consumer Health Data Privacy Policy), not HIPAA. Do not use the Service to store or transmit information that you believe requires HIPAA-level protection.
7. User Content and Acceptable Use
7.1 Your Content. You may submit text, entries, voice input, images, attachments, and other material ("User Content"). You retain your ownership rights. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, and display your User Content solely to operate, secure, and improve the Service for you, as described in the Privacy Notice. This licence ends when you delete the User Content or your account, except for backups or records we must keep by law and for anonymised or aggregated data that can no longer identify you.
7.2 Prohibited conduct. You agree not to:
• use the Service for any medical diagnosis, treatment, or dosing decision;
• provide or solicit emergency or crisis instructions through the Service;
• provide false or misleading health information about yourself or others;
• upload illegal content or content that infringes others' rights;
• attempt to bypass safety systems, rate limits, or access controls;
• reverse engineer, decompile, or disassemble the Service, except to the extent such a restriction is prohibited by applicable law (including your rights under Directive 2009/24/EC to observe, study, or test the software and to decompile for interoperability);
• scrape or bulk-export outputs beyond permitted use;
• use the Service to develop or train competing AI models, unless expressly permitted in writing.
7.3 Content rules and the Digital Services Act. These rules are stated in plain language and applied in a diligent, objective, and proportionate manner consistent with Regulation (EU) 2022/2065 (Digital Services Act, "DSA"). We may remove or restrict content, or limit or suspend accounts, that breach these Terms or the law, and where required we will give you a statement of reasons. Our single point of contact and notice-and-action channel for allegedly illegal content is set out in Section 15.
8. Third-Party Services
The Service integrates third-party services (for example app stores, wearables and health-data providers, cloud providers, and AI model vendors). We are not responsible for third-party terms, policies, availability, or performance, or the accuracy of data they supply. Your use of third-party services may be subject to separate terms you must accept, and accessing third-party sites or content is at your own risk.
9. Subscriptions, Trials, Billing, and Cancellation
9.1 Plans and pricing. Some features require a paid subscription. Prices, features, billing frequency, and limits (including any usage-based limits on AI features) are described in the app or the applicable app-store listing before you buy, and may change as described in Section 14. Subscriptions may be purchased through the Apple App Store or Google Play (each an "External Service," and purchases made there, "External Service Purchases") or, where offered, directly from us.
9.2 Automatic renewal and affirmative consent. Subscriptions renew automatically at the then-current price and interval disclosed to you at purchase, until you cancel. By completing a subscription purchase, you affirmatively consent to the automatic renewal terms disclosed at checkout, including the recurring billing amount, billing frequency, and cancellation procedures, and you authorize us (or the applicable External Service) to charge your designated payment method on a recurring basis at the disclosed intervals until you cancel. We (or the External Service) retain verification of your consent as required by law.
9.3 How to cancel. You can cancel at any time; cancellation takes effect at the end of the current billing period, and you keep access to paid features until then. Cancellation must be completed before the renewal date to avoid the next charge.
• Apple App Store: cancellation is managed by Apple, not by us. Open Settings on your device → your name → Subscriptions → locate your Neura Health subscription and follow the instructions, or visit https://getsupport.apple.com.
• Google Play: manage or cancel in your Google Play subscription settings.
• Purchased directly from us: cancel in your account settings in the app, or by emailing support@neura.health. Where you subscribed online, you can always cancel online, through the same medium you used to subscribe.
Deleting the app or your Neura account does not by itself cancel a store-billed subscription; you must cancel through the store as described above.
9.4 Refunds. Except where these Terms or mandatory law provide otherwise, payments are non-refundable and we do not provide refunds or credits for partial subscription periods or unused features. For External Service Purchases, the store's refund policies apply and refunds are handled by Apple or Google.
9.5 EU right of withdrawal. If you are an EU/EEA consumer, you generally have a 14-day right to withdraw from a distance contract. For digital content and services, this right may be lost once performance has begun with your prior express consent and your acknowledgement that you thereby lose the withdrawal right, as permitted by Directive 2011/83/EU (Consumer Rights Directive). Where you buy through an app store, the store's purchase and refund terms also apply.
9.6 Trials and free-to-pay conversions. If a trial is offered, it converts to a paid subscription at the price disclosed at sign-up unless you cancel before it ends. Trial terms are disclosed at sign-up, and where required by law we will obtain your express consent to the conversion and remind you before the trial ends.
9.7 Renewal and material-change notices. Where required by law or app-store rules, we will provide advance notice of upcoming automatic renewals and of material changes to subscription terms (including price increases) in the manner and timeframe required, and you may cancel before they take effect.
9.8 United States — state automatic-renewal laws. If you are a U.S. resident, the following also applies:
• California. This Section, together with the disclosures at checkout, serves as the clear and conspicuous notice required by California's Automatic Renewal Law (Cal. Bus. & Prof. Code §§ 17600–17606, as amended). Your subscription renews automatically at the end of each period at the then-current rate until you cancel. We (or the applicable External Service) will send you a reminder of the automatic renewal at least annually, disclosing the product, the frequency and amount of charges, and how to cancel; will allow you to cancel through the same medium you used to subscribe (including online, via a direct link or immediately accessible setting); and will obtain your express consent before a free trial converts to a paid subscription. You may cancel at any time as described in Section 9.3.
• New York. Pursuant to N.Y. General Business Law § 527-a, we do not charge you for an automatic renewal without your affirmative consent (no pre-checked boxes), you may cancel using a mechanism at least as easy and in the same medium as the one you used to subscribe, and for subscriptions with an initial term of one year or longer we will notify you 15–45 days before the cancellation deadline for the upcoming renewal. If a free trial lasts longer than 31 days, we will notify you 3–21 days before it converts to a paid subscription.
• Other states. Where the law of your state (including, for example, Illinois, Delaware, Oregon, Texas, Utah, and Colorado) requires disclosures, consent, advance notice of an upcoming renewal or trial conversion, or particular cancellation mechanisms for automatically renewing subscriptions, we will comply with those requirements in the manner and timeframe the applicable law prescribes. Renewal notices are sent to the contact details associated with your account and include the renewal terms and cancellation instructions.
For subscriptions billed by Apple or Google, the applicable store operates the consent, reminder, and cancellation mechanics for your purchase.
9.9 Billing questions and chargebacks. If you believe a charge is incorrect, please contact us at support@neura.health so we can investigate and, where appropriate, correct it — this is usually the fastest resolution. If you initiate a chargeback or payment reversal for a valid charge, we may suspend or downgrade the associated paid features while the dispute is pending and, where the reversal was not the result of our billing error, treat it as a cancellation of your subscription. Nothing in this Section limits your rights under mandatory law or card-network rules.
10. Intellectual Property and Licence
10.1 Our IP. The Service — including software, design, AI prompts, and models (licensed or proprietary), and our content — is owned by Neura or its licensors and protected by law.
10.2 Licence to you. We grant you a limited, personal, non-transferable, non-sublicensable, revocable, non-exclusive licence to use the Service in accordance with these Terms. No other rights are granted by implication or otherwise.
10.3 Feedback. If you send us feedback or suggestions, you grant us a perpetual, worldwide, royalty-free licence to use them without restriction or obligation to you. Feedback does not include your personal data, which remains governed by the Privacy Notice.
11. Disclaimers and Limitation of Liability
11.1 "As is." To the maximum extent permitted by law, the Service is provided "as is" and "as available," without warranties or conditions of any kind, whether express or implied, including as to accuracy, completeness, reliability, availability, uninterrupted or error-free operation, fitness for a particular purpose, or non-infringement.
11.2 Medical disclaimer (emphasis). Neura does not provide medical advice, care, or services and is not a medical device. AI Output and Service content are informational only. Always seek professional care for health concerns, and never disregard or delay it because of the Service.
11.3 Nothing here removes non-excludable rights. Nothing in these Terms excludes or limits any liability or right that cannot be excluded or limited by law. This includes, without limitation: liability for death or personal injury caused by our negligence; liability for fraud or fraudulent misrepresentation; liability for gross negligence or wilful misconduct; your mandatory rights as a consumer; and any liability under Directive (EU) 2024/2853 (Product Liability) or the mandatory consumer-protection laws of your country of residence. If you are an EU/EEA consumer with a paid subscription, you retain your statutory remedies for lack of conformity of digital content and digital services under Directive (EU) 2019/770 as implemented in your country (including bringing the service into conformity, price reduction, or termination), and nothing in this Section 11 limits them. Where any exclusion or limitation in these Terms is not permitted, it applies only to the extent permitted, and the rest of these Terms remains in effect.
11.4 Excluded damages. Subject to Section 11.3, and to the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, or reputation, arising from or relating to the Service or these Terms.
11.5 Liability cap. Subject to Section 11.3, and to the maximum extent permitted by law, our total aggregate liability arising from or relating to the Service or these Terms in any 12-month period will not exceed the greater of (a) the amounts you paid us for the Service in the 12 months before the event giving rise to the liability, or (b) one hundred euros (€100).
12. Assumption of Risk
To the maximum extent permitted by law, and subject to Section 11.3, you understand and voluntarily accept the risks of using the Service, including the risk that acting on general information, tracked data, or AI Output may not be suitable for your individual circumstances. You accept responsibility for your own health decisions and for consulting qualified professionals. This Section does not limit any liability or right that cannot be limited by law, including for death or personal injury caused by our negligence.
13. Indemnity
To the extent permitted by law, you agree to indemnify and hold harmless Neura from claims, liabilities, damages, losses, and reasonable expenses (including reasonable legal fees) arising out of: (a) your use of the Service in breach of these Terms; (b) your User Content; or (c) your violation of law or the rights of a third party. This Section does not apply to the extent a claim results from our own negligence or wilful misconduct, and it does not limit your mandatory consumer rights.
14. Changes to the Service and Terms
We may change the Service and these Terms. If a change is material, we will give you notice as required by law (for example in-app or by email) and, where required, a reasonable period before it takes effect and the ability to reject the change or cancel. Continued use after a change takes effect constitutes acceptance, except where the law requires your explicit consent.
15. Content Reports, DSA Contact, and Complaints
15.1 Single point of contact (DSA). To report allegedly illegal content or a rule violation, contact support@neura.health (English or Finnish). Please include: (a) a description and the location of the content (for example a screenshot or reference); (b) the legal basis for illegality, if known; (c) your contact details; and (d) a statement that your report is made in good faith and is accurate.
15.2 Action and reasons. We will review notices and take appropriate action, which may include removing or restricting content or limiting an account, and we will provide a statement of reasons where required.
15.3 Complaints and appeals. If you believe we acted wrongly in a moderation decision affecting you, you may appeal by emailing the contact above. This does not affect your right to go to court or to a competent out-of-court body.
16. Suspension and Termination
We may suspend or terminate your access if you materially breach these Terms, create legal or security risk, or where required by law, and — where reasonable and lawful — we will give notice and an opportunity to cure. You may stop using the Service and delete your account at any time. On termination, the licence in Section 10.2 ends; Sections that by their nature should survive (including 5.3, 6, 7.1, 10, 11, 12, 13, 18, 19 and 20) survive. Deletion of personal data is handled as described in the Privacy Notice.
17. App Store Terms
If you download the app from the Apple App Store or Google Play, their terms also apply. In addition, if you obtained the app from the Apple App Store, you and we acknowledge that:
• these Terms are between you and Neura only, not with Apple, and Neura (not Apple) is solely responsible for the app and its content;
• your licence to use the app is limited to a non-transferable licence to use it on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions (except that the app may be accessed by other accounts associated with you via Family Sharing or volume purchasing);
• Apple has no obligation to furnish any maintenance or support for the app;
• in the event of any failure of the app to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) to you; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are our responsibility;
• Neura, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including product-liability claims, claims that the app fails to conform to a legal or regulatory requirement, and claims under consumer-protection, privacy, or similar legislation;
• in the event of a third-party claim that the app or your possession and use of it infringes intellectual-property rights, Neura, not Apple, is responsible for the investigation, defence, settlement, and discharge of the claim to the extent required by these Terms;
• you represent that you are not located in a country subject to a U.S. Government embargo or designated a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties;
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you; and
• questions, complaints, and claims regarding the app should be directed to support@neura.health (Neura Labs Oy, Pitkäkalliontie 9, 01800 Klaukkala, Finland).
18. Governing Law, Consumer Rights, and Disputes
18.1 Governing law. These Terms are governed by the laws of Finland, without regard to conflict-of-law rules. For U.S. residents, Section 19 (Dispute Resolution — U.S. Residents) applies to dispute resolution and is governed by the U.S. Federal Arbitration Act to the extent stated there.
18.2 Consumer-mandatory protections. If you are a consumer resident in the EU/EEA, the mandatory consumer-protection laws of your country of residence continue to apply, and this choice of law cannot deprive you of the protection they give you.
18.3 Out-of-court dispute resolution (EU consumers). If we cannot resolve a dispute directly, EU/EEA consumers may refer it to a competent alternative dispute resolution (ADR) body. In Finland, that is the Consumer Disputes Board (Kuluttajariitalautakunta, www.kuluttajariita.fi); you may first contact the Consumer Advisory Service (Kuluttajaneuvonta). Consumers in other EU/EEA countries can find their national ADR body through their European Consumer Centre (www.eccnet.eu). (Note: the EU Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available.)
18.4 Courts. Except where Section 19 applies or consumer-mandatory law provides otherwise, disputes will be brought before the Helsinki District Court, Finland. As a consumer, you may also bring proceedings in the courts of your country of residence.
18.5 Time to bring a claim. Nothing in these Terms shortens any limitation period that applies to you as a consumer by mandatory law.
19. Dispute Resolution — U.S. Residents (Arbitration Agreement and Class Action Waiver)
THIS SECTION APPLIES ONLY IF YOU ARE A RESIDENT OF THE UNITED STATES. PLEASE READ IT CAREFULLY. IT REQUIRES DISPUTES TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION RATHER THAN BY A JUDGE OR JURY, AND IT WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT AS DESCRIBED IN SECTION 19.8.
19.1 Informal resolution first. Before starting arbitration, you and we each agree to try to resolve the dispute informally. Either party may begin the process by sending the other a written notice describing the dispute and the requested relief (to us: support@neura.health, subject line "Dispute Notice"). If the dispute is not resolved within 60 days of the notice, either party may commence arbitration. Completing this informal process is a condition precedent to starting arbitration, and any applicable limitation periods are tolled while it is pending.
19.2 Agreement to arbitrate. You and Neura agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms (including their formation, interpretation, or alleged breach, and including claims relating to privacy or data protection) that is not resolved informally will be resolved by final and binding arbitration on an individual basis, rather than in court. This Section is governed by the U.S. Federal Arbitration Act. The arbitrator (not a court) has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that a court decides disputes about Section 19.4 (class waiver) and Section 19.6 (mass-arbitration procedures).
19.3 Arbitration rules and procedure. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect when the arbitration is started, as modified by this Section. There will be one arbitrator. Arbitration will be conducted in English, by videoconference or on written submissions where the rules allow, or in the county of your residence if an in-person hearing is required. Payment of filing, administration, and arbitrator fees is governed by the AAA's rules; if your claim is for less than USD 10,000 and you cannot afford the consumer filing fee, we will pay it for you upon written request. The arbitrator may award the same individual relief a court could award, including attorneys' fees where authorized by law, and must issue a reasoned written decision.
19.4 Class action and jury waiver. YOU AND NEURA EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE OR CONSOLIDATED PROCEEDING. Claims may be brought and resolved only on an individual basis. The arbitrator may not consolidate more than one person's claims (except as provided in Section 19.6) and may not preside over any form of class or representative proceeding.
19.5 Exceptions. Either party may (a) bring an individual claim in small-claims court in your county of residence for disputes within that court's jurisdiction, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction for actual or threatened infringement or misuse of intellectual-property rights or unauthorized access to the Service. Nothing in this Section prevents you from reporting matters to, or seeking relief from, a government agency.
19.6 Mass-arbitration procedures. If 25 or more demands for arbitration are filed against us with the assistance or coordination of the same or coordinated counsel and raise similar claims, the parties agree that: (a) the demands will be resolved in staged proceedings — the claimants' counsel and we will each select up to 10 demands to proceed first as bellwether arbitrations, while the remaining demands are held in abeyance (and no fees for them come due) until the bellwethers conclude; (b) following the bellwethers, the parties will engage in a global mediation informed by their outcomes; and (c) if the remaining demands are not resolved in mediation, they will proceed in further staged rounds under the same method. A court may enforce this subsection, and applicable limitation periods are tolled for demands held in abeyance. If this subsection is held unenforceable, the remaining demands may proceed only after the bellwether arbitrations conclude.
19.7 Severability and blow-up clause. If any part of this Section 19 (other than the class waiver in 19.4) is held unenforceable, it will be severed and the rest of the Section remains in effect. If the class waiver in Section 19.4 is held unenforceable as to a particular claim, then this entire Section 19 is null and void as to that claim, which will proceed in court under Section 18.4, and in no event may a class or representative proceeding be arbitrated.
19.8 Your right to opt out. You may reject this arbitration agreement and class-action waiver, without any effect on your ability to use the Service, by emailing support@neura.health (subject line "Arbitration Opt-Out") or writing to Neura Labs Oy, Arbitration Opt-Out, Pitkäkalliontie 9, 01800 Klaukkala, Finland, within 30 days of first accepting these Terms (or of the date this Section is first added to the Terms, if later). Your notice must include your name, the email address associated with your account, and a statement that you opt out of arbitration. If you opt out, disputes will be resolved under Section 18.
20. Communications
We may send you service, administrative, and account messages, which are part of the Service. You can manage marketing communications through settings or the unsubscribe link; you may still receive non-marketing service messages.
21. General
21.1 Entire agreement. These Terms, together with any plan-specific terms presented to you, are the entire agreement between you and us regarding the Service.
21.2 Severability. If any provision is found unenforceable, it is modified to the minimum extent necessary or severed, and the remaining provisions stay in full effect.
21.3 Assignment. You may not assign these Terms. We may assign them to an affiliate or in connection with a merger, acquisition, or asset sale, provided your rights under these Terms are not reduced.
21.4 No waiver. Our failure to enforce a provision is not a waiver of it.
21.5 Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, terrorism, labour disputes, governmental action, internet or utility failures, or failures of third-party services. This does not affect any right you have by mandatory law (including any right to cancel) where the Service is unavailable for an extended period.
21.6 Language. If we provide translations, the English version controls in case of conflict, except where the mandatory law of your country of residence requires otherwise.
22. Contact
Neura Labs Oy
Pitkäkalliontie 9, 01800 Klaukkala, Finland
support@neura.health
These Terms are provided in plain language for clarity and do not reduce any right you have under mandatory law.