Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the Neura Health mobile application, website(s), and related services (collectively, the “Service”). By creating an account or using the Service, you accept these Terms.
1) What Neura Health Is (and Is Not)
1.1 Informational/Educational Only. Neura Health is a software service that provides AI-generated health-related information and tools for learning and self-management support. It does not provide medical care, diagnosis, treatment, or prescriptions, and it is not a substitute for professional medical advice, clinical judgment, or emergency services.
1.2 No Medical Device. The Service is not intended to function as, or be used as, a medical device under EU law and is not cleared/approved/CE-marked for any medical purpose. It must not be relied upon for diagnosis or treatment decisions. If your intended use is medical, do not use the Service.
1.3 No Doctor–Patient Relationship. Use of the Service does not create a physician, therapist, or other healthcare professional relationship between you and Neura Labs or between you and the AI assistant.
1.4 Emergencies. In an emergency or if you suspect a serious medical issue, call your local emergency number immediately. Never delay seeking professional care because of something you read in the app.
2) Eligibility & Accounts
2.1 Age. The Service is intended for adults (18+). If you are under 18, you may use the Service only with the involvement and consent of a parent/guardian and only where permitted by law.
2.2 Accurate Information. You must provide accurate account information and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
2.3 One Person, One Account. Do not share your account or reuse another person’s account.
3) Health & Safety Warnings
3.1 Talk to Your Clinician. Always consult a qualified healthcare professional before starting, stopping, or modifying any medication, therapy, supplement, diet, workout, or mental-health practice.
3.2 Device Data & Wearables. If you connect wearables or third-party health apps, their measurements can be delayed, inaccurate, or incomplete. Do not rely on them for clinical decisions.
3.3 High-Risk Situations. Do not use the Service to manage medical emergencies, pregnancy-related complications, or other high-risk conditions. Seek in-person professional care.
4) AI-Generated Content
4.1 Inherent Limitations. AI outputs can be inaccurate, incomplete, biased, or inappropriate. The Service may misunderstand inputs, hallucinate facts, or omit important context. Verify important information with reliable sources and professionals.
4.2 Your Responsibility. You are solely responsible for how you interpret and use AI outputs. You agree you will not rely on the Service for clinical or diagnostic decisions.
4.3 Model & Features May Change. We may change models, prompts, safety filters, or features without notice to improve performance, safety, or compliance (including emerging AI rules such as the EU AI Act as they become applicable).
5) Privacy
5.1 Privacy Notice. Our processing of personal data is described in our Privacy Notice (separate document). That notice explains what we collect, how we use it, legal bases, retention, international transfers, and your rights under GDPR and applicable laws.
5.2 Sensitive Data. Health-related information can be highly sensitive. Only share what you are comfortable sharing. You can delete your account as described in the Privacy Notice
6) User Content & Acceptable Use
6.1 Your Content. You may submit text, entries, images, attachments and other material (“User Content”). You retain any ownership rights, but you grant us a worldwide, non-exclusive, royalty-free license to host, process, and display your User Content to operate and improve the Service, as described in the Privacy Notice.
6.2 Prohibited Conduct. You agree not to:
Use the Service for any medical diagnosis or treatment decision;
Provide or solicit emergency or crisis instructions;
Provide misleading health information about yourself or others;
Upload illegal content or content that infringes others’ rights;
Attempt to bypass safety systems, rate limits, or access controls;
Reverse engineer, scrape, or bulk export outputs beyond permitted use;
Use the Service to train competing AI models unless expressly permitted.
6.3 Moderation & DSA Notice. We may remove or restrict content that violates these Terms or the law. These rules are stated in clear, plain language to comply with the EU Digital Services Act (DSA). We provide a point of contact and a notice-and-action channel for reports of illegal content (see Section 17).
7) Third-Party Services & Links
The Service may integrate third-party services (e.g., app stores, wearables, cloud providers, AI model vendors). We are not responsible for third-party terms, policies, or performance. Your use of third-party services may be subject to their terms, which you must accept separately.
8) Subscriptions, Trials, and Billing
8.1 Plans. Some features require a paid subscription. Prices, features, and limitations are described in the app/store listing.
8.2 Billing & Renewal. Subscriptions typically auto-renew unless you cancel in your app-store or account settings before the renewal date. If a price changes, we will notify you as required by the applicable app store or law.
8.3 Trials & Refunds. Trials (if any) convert to paid unless canceled on time. Refunds follow app-store rules and applicable consumer law.
9) Intellectual Property
9.1 Our IP. The Service, including software, AI prompts, models (licensed or proprietary), design, and content, is owned by Neura Labs or its licensors and is protected by law.
9.2 License to You. We grant you a limited, personal, non-transferable, non-exclusive license to use the Service in accordance with these Terms.
9.3 Feedback. If you send feedback or suggestions, you grant us a perpetual, worldwide, royalty-free license to use them without restriction.
10) Disclaimers
10.1 No Warranties. The Service is provided “as is” and “as available” without warranties or conditions of any kind (express or implied), including fitness for a particular purpose, accuracy, or non-infringement.
10.2 Medical Disclaimer Emphasis. Neura Health does not provide medical advice or services and is not a medical device. Always seek professional care for health concerns.
11) Limitation of Liability
11.1 General Limitation. To the maximum extent permitted by law, Neura Labs, its directors, employees, and suppliers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, or reputation, arising from or related to the Service or these Terms.
11.2 Cap. Our total liability arising from or relating to the Service will not exceed the greater of (a) €50 or (b) the amounts you paid (if any) for the Service in the 12 months before the event giving rise to liability.
11.3 Non-Excludable Liability. Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful (including liability for death or personal injury caused by negligence, or for fraud or gross negligence). Consumer-mandatory rights remain unaffected.
12) Your Indemnity
You agree to defend, indemnify, and hold harmless Neura Labs from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service in breach of these Terms; (b) your User Content; or (c) your violation of law or third-party rights.
14) Changes to the Service & Terms
We may modify the Service and these Terms. If changes are material, we will provide notice as required by law (e.g., in-app or by email). Continued use after changes take effect constitutes acceptance.
15) App Store Terms
If you downloaded the app from Apple App Store or Google Play, their terms apply in addition to these Terms. Apple/Google are not responsible for maintenance or support of the app and have no warranty or liability obligations under these Terms.
16) International Use
Do not use the Service where prohibited by law. You are responsible for compliance with local laws, including export controls and sanctions.
17) DSA Transparency, Notice & Contact
17.1 Plain-Language Rules. Our content rules and restrictions are described in Section 6. We apply them in a diligent, proportionate manner consistent with the EU Digital Services Act.
17.2 Illegal-Content Notices. To report allegedly illegal content or rule violations, contact us at:
Single point of contact (DSA): support@neura.health
Please include: (a) description and location (URL/screenshot), (b) legal basis for illegality (if known), (c) your contact details, and (d) statement of good faith accuracy.
17.3 Action on Notices. We will review notices and take appropriate action (which may include removal or restriction) and will provide reasoned notice of our decision where required.
17.4 Complaints/Appeals. If you believe we erred in moderation affecting you, you may submit an in-app appeal or email the DSA contact above.
18) Dispute Resolution, Governing Law & Consumer Rights
18.1 Governing Law. These Terms are governed by the laws of Finland, without regard to conflict-of-law rules.
18.2 Consumer-Mandatory Protections. If you are a consumer resident in the EU/EEA, mandatory consumer protections of your country of residence remain in force. A contractual choice of law cannot deprive you of those protections.
18.3 Venue. Except where prohibited by consumer-mandatory law, disputes shall be brought in the Helsinki District Court (Finland). Consumers may also have the right to bring proceedings in their local courts.
19) Communications
We may send you service announcements, administrative messages, and notices related to your account or the Service. You can manage marketing communications via settings or the unsubscribe link.
20) Miscellaneous
Entire Agreement. These Terms (plus the Privacy Notice and any plan-specific terms) are the entire agreement between you and us.
Severability. If any provision is found unenforceable, the remaining provisions remain in full effect.
Assignment. You may not assign these Terms. We may assign to an affiliate or in connection with a merger, acquisition, or asset sale.
No Waiver. Failure to enforce a provision is not a waiver.
Language. If we provide translations, the English version controls in case of conflict, except where local law requires otherwise.
20) Miscellaneous
Entire Agreement. These Terms (plus the Privacy Notice and any plan-specific terms) are the entire agreement between you and us.
Severability. If any provision is found unenforceable, the remaining provisions remain in full effect.
Assignment. You may not assign these Terms. We may assign to an affiliate or in connection with a merger, acquisition, or asset sale.
No Waiver. Failure to enforce a provision is not a waiver.
Language. If we provide translations, the English version controls in case of conflict, except where local law requires otherwise.
21) Contact
Neura Labs Oy
Pitkäkalliontie 9, 01800 Klaukkala, Finland
support@neura.health
